I had a really bad afternoon because I got my computer back after 4 weeks of service and I found it that it still wasn’t working. I took it to CompuSmart, and none of the tech support guys were “in,” but one guy had popped in for a moment and stayed in to help me with my problem.
He determined that it was my adapter that was broken and is going to send it to Toshiba for fixing or replacement. He was going to lend me another one, but it didn’t charge my computer. The owner of the store had wandered in for a moment and mentioned that he had a Toshiba adapter in his office, so he grabbed that one and lent it to me!
Now is that good customer service, or what?
Moral of the story: buy your next electronic equipment from CompuSmart. 
» 5 people have an opinion
My problems are mostly Toshiba’s fault. Whenever I have an issue that CompuSmart can’t handle, which is anything major, they have to send it to the Toshiba people. The Toshiba people do warranty-work last in the queue, and obviously they don’t do a good job. 
CompuSmart has been doing all they can. 
That’s customer service! Good to hear you have your computer though!! 
that happened to us one, our monitor broke we sent it back, a month later we pick it up and it craps out again. They ended up giving a new model free, so that was nice
the people @ compusmart are my heros, thats where i got my computer from and dad refuses to buy comp stuff elsewhere
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Why does it take CompuSmart so much time to help you out, and why are they so unorganized, and why do you have so many problems with your computer??
Friday, December 9, 2005 at 11:13 PM