Blog: Articles filed under Google

Yesterday, I explained why I was excited about Google getting into the browser game. Of course, no new Google venture is complete without some people taking issue with Google’s privacy policies. In this case, the controversy was around Google Chrome’s EULA, specifically section 11.1. Now, since everything on the Internet happens at the speed of light, Google has already changed the wording of that clause and applied it retroactively, claiming that it was all a mistake by the lawyers behind the curtain. However, this incident reminds us of just how much data Google collects, not to mention privacy issues online as a whole.

I should begin with the disclaimer that I am not a Google fanboy. I love some of Google’s services—I use Gmail, although I prefer to check my mail through Mozilla Thunderbird’s interface, and Google Calendar is my favourite calendar application. However, I’m perfectly willing to criticize Google. I try not to be a fanboy of anything, but if I were, I‘d be a Joss Whedon fanboy. So I’m going to hijack this post to mention that the Dr. Horrible soundtrack is available for purchase on iTunes. That is all.

The Internet is transforming us into a global village as Marshall McLuhan predicted. More and more information concerning our offline personae is being stored in a digital form and then transferred all around the world, whether we know of it or not. Companies that exist primarily to gather data (like Google, a search engine company) always want more. How much are we willing to give?

When addressing the issue of privacy on the Internet, I’ve decided to tackle four questions. Firstly, what do we want when we yell “privacy!” on forums and blogs? It’s a word, but what does it mean? Next, what criteria should we use to determine which institutions to trust with our private data? And who is to blame when that data gets leaked or shared with third parties? Lastly, let’s put on our pragmatist caps and consider the reality of the Internet today: what’s feasible, and what will require major paradigm shifts to accomplish?

I Have Everything to Hide

A typical retort to those who lament the loss of privacy in everyday life is, “If you aren’t doing anything wrong, then you should have nothing to hide.” No one’s perfect though, and we all have things we want to hide. That’s why most browsers, including Google Chrome, have some sort of stealth mode (or “porn mode”) that doesn’t record what you’re doing. Everyone can have legitimate reasons for keeping secrets. The point of privacy is to present people with choice: an individual should have the choice of whether or not to reveal his or her private information, right?

But what’s private to us? Well, if anonymity is your goal, then probably everything except a pseudonym, maybe your gender. The Internet is increasingly critical to offline applications, however, and anonymity is no longer always an option. Sure, it’s possible to establish an ephemeral blog with no personally-identifiable information available to the public. However, the site will record your computer’s IP address, which in turn can be traced back (in most cases) to you. Even if you use a public computer, you’ll probably have to give an email address that could be traced back to you—you could use a fake address, but then you‘d have no way of receiving legitimate communications.

As the Internet evolves, it begins connecting our offline personae with our online ones. No longer is the Internet just a network on which we push emails back and forth. Now we’re uploading videos, torrenting television programs, tweeting, blogging, using Facebook—much of this relying on our own offline identities to make it relevant. When I update my Twitter status, it shows up on Facebook and on the homepage of my website. People who want to know what I am doing can look at my status.

But if one is not careful, too much information can lead to problems. Put your credit card number in the wrong form, and suddenly someone has stolen your identity. These are real problems that we as a society are going to have to solve. We have to give our private data to someone, but to whom?

Sell Your Soul For a Fiddle

How do you decide if a website is trustworthy? Friends‘ reviews? Newspaper articles? The number of people on the site? Which services deserve to store our private information, and which ones are untrustworthy for one reason or another?

If you have a bank account, then you probably have access to your finances online. Your bank stores massive amounts of personal information about you from your name to your credit history. What makes a bank more trustworthy than Google? Companies often try to sell themselves by promoting how much experience they’ve had, how long they‘ve been around. My bank, Bank of Montreal, is Canada’s oldest bank, founded in 1817. That’s much older than Google, which will be celebrating its tenth birthday in three days! If age is a factor, then my bank must be a more appropriate institution to trust with my data.

Banks don’t have the best track record for keeping private information private, however. It seems like every couple of months there’s another article in the newspaper about one bank or another misplacing or accidentally leaking the private information of thousands of people. Whoa. When was the last time Google did that? In July there was some concern when a court ordered Google-owned YouTube to hand over some information to Viacom. YouTube’s handling of the situation seems to indicate that Google has our privacy on its mind. And that makes sense. Google is a business as much as banks are, and no business wants to become notorious for disclosing private data.

ScapeGoogle?

So when our data does get disclosed, who is to blame? In the case of accidental leaks, the company often hits the age-old tome of excuses to produce classics like, “The postal service lost the package containing the data,” or “An employee forgot to clean sensitive data off his or her thumb drive before giving it away.” We are all human¹; we make mistakes.

If the court orders the company to share the information with a third party, then we blame the government. And this is an important point: even in so-called free societies, legislation exists that gives the government access to data you store with private companies. If the U.S. government demands that Google hand over some of its data, there is nothing much Google can do about it. Google’s lawyers can fight the case in court, sure, but in the end, if the government wins the case, then it’s not Google’s fault that the government has that power. That is the price Google pays for operating in such deprived countries, much like Google’s self-imposed censorship is the price it pays for operating in China.

Thanks to the networked nature of the Internet, this creates headaches for people who don’t even live in the United States. Any data you send to Google’s servers is going to end up at a machine located in the U.S. at some point, which makes it accessible to the U.S. government. Avoiding such an eventuality requires a great deal of effort². So the options become just accept the inevitable or boycott Google and its ilk³

Let’s All Go Amish

Boycotting Google is an acceptable, if extreme, method of protecting one’s privacy. However, it is impractical to boycott every possible source of privacy infringement. I suppose that one could cut up one’s credit cards, debit cards, government-issued IDs, etc. There are people who do this—but they are not a majority. Most people accept that some level of compromise is required to keep up with the relentless march of technology.

Ah, now the real demon comes to light: technology is evil! Mmm … not so much. We could destroy all of our advanced technology, but that doesn’t eliminate our privacy concerns. Also, it would utterly wreck civilization as we know it—you can go ahead and claim that a more pastoral existence is the paradise humanity requires, but that’s beyond the scope of this entry. The reality is, we are dependent on our technology, and that dependence comes with a price.

Be careful with your private information, of course. You’re going to have to give it out eventually. Be frugal about to whom you give it out. Tools like Facebook are not inherently dangerous; it all comes down to how you use them⁴

If you really are bothered by how society treats privacy these days, then make noise. Don’t just blog ineffectually about it like I am—write a letter to your representative of government (if you live in a “democracy”), form activist groups, make T-shirts, make pies … whatever it takes. Fight for change.

Me, I’m more worried about tethered appliances (such as the iPhone) and companies having the ability to remotely terminate products we “buy” as opposed to the data on those devices. But that’s an issue for another day.

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• [ 1 ] Except for Stephen Harper, who is a robot
• [ 2 ] Time better spent drinking tea.
• [ 3 ] Yeah, I used the word “ilk.” I went there.
• [ 4 ] And how much common sense you have when accepting offers from widows of deposed Nigerian dictators.

Google made a splash on Labour Day when it announced the release of its own browser, Google Chrome.

It’s important to note that this is only a beta release, and Google’s made it clear that they are going to make major improvements to it. Check out the comic book that explains Google Chrome for techie details. A comic book—how cool is that?

Of course, Google has set a high standard for itself in the past. Reaction to this “beta” has been negative from some people (particularly those less tech-savvy who are underwhelmed by the interface), and Google has itself to blame for ruining the “beta” label with stable services like Gmail. However, it’s important to look beyond Google Chrome as just a product and examine its significance to users and the Internet as a whole.

For me, Google Chrome is significant because it is open source. Google has a history of supporting the open source community, but this is the first really big open source Google product. I love Google’s other apps, but their proprietary nature has always made me slightly uneasy. By making Google Chrome open source, Google is signalling that it isn’t entering the browser business just to make a new competitor for the other good browsers out there already. As the comic book explains, they’ve built it on a major open source rendering engine (Webkit) and the JavaScript engine they‘ve used is open source and independent of Google Chrome, so other browsers could even incorporate it too.

Google has a history of raising the bar with its inventions. Gmail’s initial 2 GB space, free POP access (and later, free IMAP access!), etc., caused other free webmail providers to step up and increase their offerings. I‘m hoping that Google Chrome does the same thing to browsers. We’re going to see cool new ideas—such as each tab being a separate process to save memory and prevent hanging—and some interesting takes on standard methods—such as the omnibox combining the address bar and search bar.

I love Firefox, and other browsers like Opera and Safari are great. However, all our browsers today are still clinging to the legacies of those that came before them. It looks like Google has stepped back and taken a look at the Big Picture of the World Wide Web, which has evolved at a frightening pace since its inception. The Web is no longer about connecting your computer to a box and slowly accessing text and images from other locations. Nowadays the Web is an interactive, ever-changing media. We have “web applications” instead of “web sites.” Some of Google’s methodology behind Chrome indicates that they’re attempting to turn the browser into something that works well with web applications instead of just a tool for viewing web pages. Because it’s open source, other browser makers can incorporate their innovations into their browsers, and they are now challenged to come up with their own.

This is exciting! Even if you aren’t a die-hard techie, you can appreciate the fact that we’re experiencing a pivotal moment in the development of technology. Interfaces started as a very basic, command-oriented idea. Then came the great era of the graphical user interface: everything is “point and click.” But we can still do better. The next step is truly making interfaces intuitive, moving beyond point and click and seeking solutions like natural-language interfaces. All of us already speak at least one language; we shouldn’t have to learn another just to operate our computers.

Google Chrome is a stepping stone, even if it doesn’t turn out to be the Next Best Thing Since Sliced Bread.

Tomorrow, I’ll have my take on the controversy surrounding Google Chrome’s Terms of Service.

Anyone else noticed this new iGoogle thing that Google has going for it?

What’s with the name? You would think that a company as creative as Google would be able to come up with a better name than something that—well, frankly, that sounds like a bad Apple rip-off. And this isn’t just Google’s problem. iWhatever has become the new “Whatever X” of our generation. I feel sorry for the poor letter—it’s not even uppercase! And it’s being attached willy-nilly to products and services just because it sounds cool.

In fact, if the current trend continues, we’ll run out of i’s to use in every day conversation! Soon conversaton wll look lke ths, because we wn’t have enough eyes to go around.

• wll be the end of cvlzaton as we know t.

But I digress. Anyone else tried iGoogle? It looks interesting. I use regular Google as my homepage because it is quick to load, but I think I will try out iGoogle for a week or two to see if I like having all this information at my finger tips better.

I was proud of Google for refusing the United States Justice Department’s request for that information. Unfortunately, it seems that Google’s done a total 180° on me… .

They’ve agreed to censor their services in China, including censoring words such as “democracy” and “human rights” from their search engine. Apparently the decision was “painful” but they think some access for China to Google is better than none.

I think that regardless of how they rationalise it, the decision was about business plain and simple. Google just didn’t want to lose its market, so it compromised.

So Google has this new instant messenging client, Google Talk. I downloaded it to try it out. Smartly, Google has used a standard protocol, XMPP, allowing clients such as Trillian Pro and GAIM to connect to it. This means I can supposedly use Google Talk even in Ubuntu.

How does it stack up to other IM clients? Overall I say it loses, simply because it lacks so many features other clients have. For example, no emoticons. The overall interface is smooth and rough at the same time: it looks good, but handles roughly. However, it is new. I’ll give it time to improve and gain features, like Gmail, because it looks good right now and so far Google hasn’t let me down.

Google Talk at least allows a degree of text formatting (using *bold* and _italic_) and promises rich text formatting in the future, unlike MSN Messenger. And its call feature (audio conversation over a microphone) is superior to MSN: faster to connect by far, and no ‘network issues’ whatsoever. Take that, MSN.

The way it groups conversations into one stacked window reminds me slightly of GAIM but handles better than GAIM. It took a few minutes to get used to it, but at least it doesn’t clutter up my taskbar, so I’m all for it. Kudos to Google on that one.

Overall it needs work, but that’s what the “beta” stamp is for, I don’t expect it to beat MSN, AIM, and YIM in one release. So far it looks very promising. If you have a Gmail account, try it. If you don’t have a Gmail account, where have you been the past year?